user Mandy_Stadtmiller has entered room.
analyst Ashith has entered room.
Ashith: Hello Mandy_Stadtmiller. My name is Ashith.
Mandy_Stadtmiller: hello is anyone hthere?
Ashith: Hi
Mandy_Stadtmiller: hi. i've screwed up installation of my products.
Ashith: Reference number for this chat session will be:112283
Mandy_Stadtmiller: i got really frustrated b/c i paid for the download of both norton system works and norton internet security
Mandy_Stadtmiller: but then live update kept not working
Mandy_Stadtmiller: i've wasted hours installig and then reinstalling
Mandy_Stadtmiller: and then i tried to delete norton and it got stuck and so i manually tried to delete the files
Mandy_Stadtmiller: so now i have a bunch of crap files
Mandy_Stadtmiller: are you going to help me delete the old files and get the write protection off them? this is where i fucked up
Ashith: Please go to add\remove programs and provide me the list of Norton there
Mandy_Stadtmiller: all i wanted to do was updating my fuckinganti virus. it should have taken 2 seconds
Mandy_Stadtmiller: Norton SystemWorks setup has encountered a problem and needs to close. We are sorry for the inconvenience.
Mandy_Stadtmiller: that's the message
Mandy_Stadtmiller: REALLY HELPFUL RIGHT?
Ashith: Yes, are you able to see any Norton in add\remove programs?
Mandy_Stadtmiller: all right yeah
Mandy_Stadtmiller: it won't let me delete the norton system works in add/remove
Mandy_Stadtmiller: let me try again -- ok i just deleted the fucking add on pack
Ashith: Okay
Mandy_Stadtmiller: pls help me manually remove all the old files PLEASE
Mandy_Stadtmiller: PLEASE
Mandy_Stadtmiller: PLEASE
Mandy_Stadtmiller: PLEASE
Mandy_Stadtmiller: thank
Mandy_Stadtmiller: s
Ashith: In this case please download and run removal tool from the link below for complete removal:
Ashith: http://service1.symantec.com/Support/sharedtech.nsf/docid/2006031710323113
Mandy_Stadtmiller: it's removing i think!!!
Mandy_Stadtmiller: i love you
Ashith: The tool will remove all the Norton files from your computer
Mandy_Stadtmiller: i love you
Ashith: Yes.
Mandy_Stadtmiller: wait -- wait -- getting stuck on the processing msi's
Mandy_Stadtmiller: twirling magnifying glass
Mandy_Stadtmiller: twirling
Mandy_Stadtmiller: come on, removal tool, you can do it!!
Mandy_Stadtmiller: hello? analyst ashith?
Ashith: Yes, it is removing , Right?
Mandy_Stadtmiller: removing registry values
Ashith: Okay
Mandy_Stadtmiller: slow
Mandy_Stadtmiller: i fear the removal tool may be fucked
Mandy_Stadtmiller: this is consternating, ashith
Ashith: Is it not removing?
Mandy_Stadtmiller: it's not providing the happy ending i'm looking for.
Mandy_Stadtmiller: it is not finishing.
Ashith: Okay We can wait and check
Mandy_Stadtmiller: fiddlesticks
Mandy_Stadtmiller: yeah -- it shoudl defly be done by now
Mandy_Stadtmiller: so it's probably mostly removed but not completely -- it's b/c i renamed a bunch of files like a twatwaffle
Mandy_Stadtmiller: sorry about that
Mandy_Stadtmiller: i mean i didn't rename the files 'twatwaffle'
Mandy_Stadtmiller: i renamed them j
Mandy_Stadtmiller: j.txt
Ashith: Please select run from Windows start
Mandy_Stadtmiller: i once had a teacher tell me i was exceptionally gifted at computers
Mandy_Stadtmiller: what do you think about that ashith?
Ashith: Type:
Ashith: regedit
Ashith: click ok
Mandy_Stadtmiller: am looking at a folder
Mandy_Stadtmiller: Select HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
Mandy_Stadtmiller: don't exist, buddy
Ashith: Are you sure?
Mandy_Stadtmiller: let me check
Mandy_Stadtmiller: you know me better than my own father, ashith!
Mandy_Stadtmiller: it is there!
Ashith: Delete Symantec folder
Mandy_Stadtmiller: no problemo
Ashith: Is it removed?
Mandy_Stadtmiller: i kicked that folder's ass to the curb!
Mandy_Stadtmiller: it is gone from my life forever!
Ashith: Select HKEY_CURRENT_USER\Software\Symantec
Mandy_Stadtmiller: can i show that file the door too?
Mandy_Stadtmiller: delete?
Mandy_Stadtmiller: you say the word ashith!
Mandy_Stadtmiller: just say it
Ashith: Delete that Symantec folder too
Mandy_Stadtmiller: yes! done
Mandy_Stadtmiller: am i sure i want to delete this key and all of its subkeys?
Mandy_Stadtmiller: i've never been so sure of anything in my whole life!
Ashith: After that close registry window
Mandy_Stadtmiller: done and did!
Ashith: Open C drive from My computer
Mandy_Stadtmiller: i need a drink
Ashith: Open program files
C\program files
Mandy_Stadtmiller: 'my computer' isn't opening
Mandy_Stadtmiller: this makes me weep a little bit
Mandy_Stadtmiller: what do you think, ashith?
Mandy_Stadtmiller: give it to me straight. i can handle it.
Mandy_Stadtmiller: wait, no.
Mandy_Stadtmiller: WE can handle it
Ashith: Is C drive opened?
Mandy_Stadtmiller: "my computer" isn't opening
Mandy_Stadtmiller: no, won't open
Mandy_Stadtmiller: poop
Ashith: Then you need to restart your computer and then delete Symantec folder inside C\program files
Mandy_Stadtmiller: can i restart the computer and you will be there in chat once i return to computer once restarted?
Mandy_Stadtmiller: i will come back for you
Mandy_Stadtmiller: i will never forget you, ashith
Mandy_Stadtmiller: will you think of me while i'm gone?
Ashith: No:-)
Mandy_Stadtmiller: oh ashith.
Mandy_Stadtmiller: i love the way we joke
Mandy_Stadtmiller: it's so 'us.'