user Mandy_Stadtmiller has entered room.
analyst Midhun has entered room.
Midhun: Hello Mandy_Stadtmiller. My name is Midhun.
Mandy_Stadtmiller: HELLO IS ASHITH THERE?
Midhun: Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id 112348 for future reference.
Mandy_Stadtmiller: WHERE IS ASHITH?
Mandy_Stadtmiller: does ashith ever talk about me?
Mandy_Stadtmiller: ashith and i had that thing -- that intangible thing that sometimes happens when two people just 'click.'
Mandy_Stadtmiller: but let's work through this together, midhun.
Midhun: I understand your concern. Please be on hold for 2-3 minutes while I retrieve the details of your previous interaction.
Midhun: OK. May I know the exact method you had followed to uninstall the Norton program?
Mandy_Stadtmiller: it was exciting!
Mandy_Stadtmiller: first we downloaded the nroton removal tool but i had renamed a bunch of files so that didn't work.
Midhun: Sure.
Mandy_Stadtmiller: sure, right.
Mandy_Stadtmiller: you're down.
Mandy_Stadtmiller: so then we did open, run, ran regedit
Mandy_Stadtmiller: and we just fucking kicked that shit to the curb!
Mandy_Stadtmiller: we looked up the folders we didn't want and me and ashith were like 'bye! see ya! don't need you any longer!'
Mandy_Stadtmiller: i've never felt more powerful as a woman
Mandy_Stadtmiller: but here's the thing, midhun.
Mandy_Stadtmiller: can i be honest?
Mandy_Stadtmiller: ok
Mandy_Stadtmiller: here's the thing
Mandy_Stadtmiller: so then ashith asks me to open the c folder and it gets all stuck, won't open
Mandy_Stadtmiller: so i restart and that's when i met you
Mandy_Stadtmiller: oh -- but before i met you i deleted what i believe were the two remaining symantec folders in my program files.
Mandy_Stadtmiller: and that's where i'm at.
Midhun: Did you use Norton removel tool to uninstall the program?
Midhun: Removal. Not removel.
Mandy_Stadtmiller: you know what? i like removel it's more street.
Mandy_Stadtmiller: it makes you more human.
Mandy_Stadtmiller: more fallible.
Mandy_Stadtmiller: like adam, eve, and the apple.
Mandy_Stadtmiller: no -- that shit got stuck.
Midhun: Fine.
Mandy_Stadtmiller: so we had to open run, then do regedit
Mandy_Stadtmiller: and then delete that shit manually
Midhun: Now, let's try the Removal Tool?
Mandy_Stadtmiller: so we deleted a bunch of -- ah -- good idea -- ok let me open
Mandy_Stadtmiller: it's processing msi's by product code
Mandy_Stadtmiller: it might get stuck again
Mandy_Stadtmiller: it got stuck last time
Mandy_Stadtmiller: about 75 percent of the way through
Midhun: Mandy, we will do the registry editing later. First let's run the Norton Removal too. Okay?
Mandy_Stadtmiller: ashith could tell you all about that.
Mandy_Stadtmiller: it's running, midhun. oh it's running all right.
Mandy_Stadtmiller: let me see where it's at! i'm curious like a cat!
Mandy_Stadtmiller: I DON"T BELIEVE IT MIDHUN!
Mandy_Stadtmiller: i'm so over ashith.
Mandy_Stadtmiller: you are it for me now -- it worked!
Mandy_Stadtmiller: it worked!
Mandy_Stadtmiller: it worked!
Midhun: Great!
Mandy_Stadtmiller: yeah yeah yeah!
Mandy_Stadtmiller: do you like the yeah yeah yeahs? i think they're overrated
Mandy_Stadtmiller: okay midhun, well before i restart this computer
Midhun: ;)
Mandy_Stadtmiller: let me ask you
Mandy_Stadtmiller: yes ;)!
Mandy_Stadtmiller: ok
Mandy_Stadtmiller: before i restart
Mandy_Stadtmiller: tell me what the fuck i need to do so that i can get liveupdate to work on this motherfucker
Mandy_Stadtmiller: in what i like to call The Next Chapter of my life
Mandy_Stadtmiller: My New Beginning
Mandy_Stadtmiller: My Twilight Years
Mandy_Stadtmiller: The Better Half
Mandy_Stadtmiller: My Better Half
Mandy_Stadtmiller: how should homey play this?
Midhun: Yes.
Midhun: Please install the older version first.
Mandy_Stadtmiller: don't know what you mean
Mandy_Stadtmiller: i think they are both 2007, right?
Midhun: Yes, this is a bundled version, one program, which contain both Norton System works basic and Internet Security
Midhun: So you can download and install the program from the link provided below.
Midhun: www.symantecstore.com/orderlookup
Midhun: You can download the program and install it on your system.
Mandy_Stadtmiller: right
Mandy_Stadtmiller: but that's what i did before.
Mandy_Stadtmiller: and, midhun.
Mandy_Stadtmiller: the shit didn't work.
Mandy_Stadtmiller: the live update kept saying 'connecting' and then it stalled and then i started to get crazy and renaming files 'j'
Midhun: Did you complete the registry editing last time?
Mandy_Stadtmiller: you mean deleting all the bad things?
Mandy_Stadtmiller: no!
Mandy_Stadtmiller: so perhaps this really is the dawn of a new day
Midhun: Now, let's do the steps. Okay?
Mandy_Stadtmiller: you and ashith should get drinks.
Midhun: Before doing the registry editing, I suggest you to run the symNRT once again.
Mandy_Stadtmiller: oh
Mandy_Stadtmiller: hm
Midhun: SymNRT is a removal tool from Symantec which removes all the symantec product and the remnants from your computer.
Mandy_Stadtmiller: but i have to restart and then --oh what?
Midhun: Please follow the web link given below to run symNRT: http://service1.symantec.com/Support/sharedtech.nsf/docid/2006031710323113
Midhun: No, we will do it with out restarting.
Mandy_Stadtmiller: please don't hold all this against me -- ok?
Mandy_Stadtmiller: i really have quite an impressive life.
Mandy_Stadtmiller: you would be impressed.
Midhun: Fine.
Mandy_Stadtmiller: like if you saw me, you'd be like, wow.
Mandy_Stadtmiller: 'now that's a girl who has her life together.'
Midhun: Yes.
Mandy_Stadtmiller: ok, let's do this thing!
Mandy_Stadtmiller: if we were in a buddy cop movie i would say 'i'm getting too old for this shit!'
Mandy_Stadtmiller: ok running the nrt
Mandy_Stadtmiller: it says another instance of nrt is running
Midhun: I understand your concern, let's go over the issue and see how we can best resolve it.
Mandy_Stadtmiller: should i open run again?
Midhun: Now, please right click on your task bar and select task manager.
Mandy_Stadtmiller: or c://
Mandy_Stadtmiller: no prob, midhun.
Midhun: Great!
Mandy_Stadtmiller: i'm with you, babes
Midhun: Now, please click on start>>Run.
Mandy_Stadtmiller: ok i'm opening it right now
Mandy_Stadtmiller: yes
Mandy_Stadtmiller: run
Midhun: In the dialog box, please type regedit.
Mandy_Stadtmiller: and do regedit, right?
Mandy_Stadtmiller: did i just read your mind?
Mandy_Stadtmiller: or blow it?
Midhun: That's fine.
Midhun: And click ok.
Mandy_Stadtmiller: ok then what?
Midhun: In order to modify values in the Registry we need to use a program called a Registry Editor. Windows comes with a program called regedit.exe or otherwise known as Registry Editor. To launch this program, please follow the below steps:
1. Click on Start and select Run.
2. Type regedit in the dialog box and click OK.
3. Then the Registry editor will open.
Mandy_Stadtmiller: it's open, yo.
Mandy_Stadtmiller: i got a 5 on the calculus ap, midhun.
Mandy_Stadtmiller: i got a 4 on the english ap.
Midhun: Let me know once this finished.
Mandy_Stadtmiller: ironic, because i'm a writer now and do nothing involved with math.
Midhun: Fine.
Mandy_Stadtmiller: it is finished.
Mandy_Stadtmiller: 'done and done.'
Midhun: Navigate to and select the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
Midhun: Press the Delete key on your keyboard and click Yes to confirm.
Mandy_Stadtmiller: yeah i already deleted that with ashith, midhun
Mandy_Stadtmiller: aint there no more, cookie
Mandy_Stadtmiller: already gone!
Midhun: Okay.
Mandy_Stadtmiller: what next?
Mandy_Stadtmiller: your wish is my command
Midhun: Then nothing else we can done before you restart.
Mandy_Stadtmiller: your command is my regedit
Mandy_Stadtmiller: nothing?? then you are my personal hero.
Mandy_Stadtmiller: will you promise to keep it real
Mandy_Stadtmiller: and give ashith my best?
Mandy_Stadtmiller: promises?
Midhun: Yes.
Mandy_Stadtmiller: our work here is done.
Mandy_Stadtmiller: out, my brother.
Mandy_Stadtmiller: i love you.
Mandy_Stadtmiller: goodbye.
Midhun: My pleasure.
Midhun: Thank you for contacting Symantec Live Technical Support. It was a pleasure assisting you.
Mandy_Stadtmiller: It was a pleasure being assisted!
Mandy_Stadtmiller: Good night. Know that I will always think of you. Goodbye.
Midhun: Bye have a nice time.